Award-Winning Advice
Service Desk Pro
Level Up Your IT Career. Real Advice for IT Professionals.
Career Guides
Helping you to excel in your role. The aim is to get you hired or promoted.
In-House Fixes
Sharing custom fixes and processes I can’t find already find on the web.
Toolkits
(COMING SOON) Free CV template, JavaScript code, and Docker files.
Support
Having issues? Get in touch. I’ll happily take a look.
Experience in All Sectors
Become an Industry Leading IT Professional
The Ultimate Service Desk Survival Guide
Deep-dive into every aspect of a Service Desk role. From troubleshooting incidents to finding opportunities, and everything inbetween.
Nail Your Next Interview
Interviews are your chance to show your value, but they’re also for you to see if the company is the right fit for YOU.
Answer Calls Like a Boss
Learn how to communicate with clarity and confidence — and provide an excellent service to your end users.
What Makes My Strategies so Effective
They come from a genuine passion for IT.
Two things I LOVE about my career:
– Helping people
– Creating things
Answering a call from a desperately frustrated user, only to have them smiling and laughing 5 minutes later, is amazing.
Similarly, creating things for others to use fills me with a deep sense of satisfaction.
What you’ll get here is real, unique content.
Nothing more, nothing less.
Proven Strategies
Learn the exact tactics I used to go from 1st Line to 3rd Line in record time.
Development
It’s not about getting a bigger paycheck — it’s about mindset.
Battle Hardened
No theory, no fluff. Just practical advice forged from years of experience on the front lines.
Expert Solutions
Get fixes for real-world tech problems and setup guides that you won’t find on Google.
Real Stories from Analysts, Managers, and Experts
Each of these voices represents a unique journey.